Aspects of Service Desing and four Service Desing Ps

Aspects of Service Desing

In Service Design publication authors distinguished fife different aspects like:

  • primarly new or modified/changed service solutions that meet business needs

  • set of service management tools and information systems like e.g. the Service Portfolio

  • something that is more abstract: technology architectures and management systems based on that architectures

  • several processes, capabilities and roles

  • measurement methods and metrics.

Four Service Desing "P"s

To ensure consistent and integrated environment in IT processes and activities and basically in the whole organization a holistic approach should be implemented and adopted in Service Design. Such attitude will ensure high quality of the services provided as well as end-to-end business continuity. To make sure the service desing is properly adopted there are four Ps that should be considered when dealing with service design:
  1. People have to have poper skills and posses competencies in order to get involved in the provision of IT services

  2. Products which are technology management systems utilized in the process of IT service delivery

  3. Processes roles and activities have to be in close relation to each other

  4. Partners who are primarly vendors, 3rd software companies, manufacturers, suppliers involved in the provision of IT services

Service Design Package (SDP) already mentioned in Service Design purpose article defines the general aspects of an IT service and the requirements within all stages of its lifecycle. SDP is generated for major changes in IT infrastructure (including software and hardware), IT services or even service retirement.

source: ITIL Resources
published: 2009-02-23 08:10:31

People reading this article have also read

  • The purpose of ITIL Service Strategy
  • Key Concepts in Service Strategy
  • Service Value and Service Provider Types
  • The purpose of IT Infrastructure Library Service Design
  • Key Processes within ITIL Service Design
  • Purpose of Service Transition
  • Key Processes and Activities in Service Transition
  • ITIL Service Transition Key Principles
  • Purpose of Service Operation