ITIL Service Transition Key Principles
Service Transition has a deep impact on other processes withing lifecycle, that is why it has to be supported by principles which help utilize effective and productive use of changed or primarly new services. To those principles we can include:
Knowledge
Keeping in mind that knowledge transfer between different supporting units or people working within those units is a key factor in terms of providing support to services.
Formal Policy
Setup the formal policy and common standards for framework to implement all requested and required by business changes.
Utility and Warranty
Understanding utility and warranties for all services. It is impossible to transition a service without knowing what is the nature and purpose of the service, epecially in terms of the outcomes and removed business constraints.
Course corrections
Managing and anticipating course corrections which simply means to be proactive and determined likey course correction requirements, and when elements of a
service do need to be adjusted, this is undertaken logically and is fully
documented.
source: ITIL Resources
published: 2009-02-23 02:31:33