Key Concepts in Service Strategy
Key Concepts in Service Strategy
Publication for the Service Strategy defined various key ITIL concepts. All of them can be listed as four different "P"s of strategy.
The four Ps of Strategy
- Perspective which is distinctive vision and direction
- Position defines all the basis on which the service provider will compete with others
- Plan which is extremely important factor defining on how the provider is going to / will achieve its vision
- Pattern the fundamental way of dealing with circumstances, problems and simply doing things. One can say these are distinctive patterns in actions and decisions made over time
source: ITIL Resources
published: 2009-02-21 11:34:21
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