Key Processes and Activities in Service Transition

Key Processes and Activities in Service Transition

Service Transition is one of the most important parts of ITIL lifecycle modules because this part of lifecycle has huge impact on service design and operations. Within Service Transition we can distinguish the following processes:


  • Change Management - its purpose is to ensure all changes are handled by standardized procedures and methods. Also takes responisbility for recording all changes in the Configuration Management System

  • Service Asset and Configuration Management (SACM) - protects and ensures configuration items (CI) within the service lifecycle.

  • Knowledge Management - basically it focuses on people and knowledge by ensuring right people have right knowledge at the right time. Such combination of people, time and knowledge help support services requested or required by business side.

  • Transition Planning and Support - this process simply controls, manages and identifies possible risks of failures across transition activities.

  • Release and Deployment Management - main goal of this process is to deal with positioning all aspects of services provided to the business. It deals with services that are already in production and establishes effective use of changed or new services

  • Service Validation and Testing - deals with validation and testing services that are new or changed in the IT infrastructure. Also it verifies if if the new/changed services meet buesiness requirements.

  • Evaluation - another ongoing process that considers the input to Service Transition, addressing the relevance of the service design.

source: ITIL Resources
published: 2009-02-23 02:45:51

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