Purpose of Service Transition

Purpose of Service Transition

Service Transition is dedicated to deliver required by business side all necessary services. Service Design Package is produced at a Service Design stage and this is the starting point for Service Transition. Very often due to unpredictable circumstances business requirements change. Then corresponding changes into the package are required in order to provide the service. The role of service transition is not to focus on just one or two application implementations but it is rather focused on the wider acpect of implementing the service. Basically the Service Transition is responsible for the implementation of all aspects of the service. People involved in service implementation have to be concious of the following things:

  • who is the requestor of the service because there's a huge possibility that this person/persons will judge the quality of the service. Also it is always good to remember or find out (if possible) what is the business value for the service delivered

  • to investigate and identiy all staheholders within supplier, your customer and his/her cutomers who may be sponsors of the service

  • be prepared for desing modifications when implementing the service because as it's already been mentioned in this article business requirements can change. Two golden rules usually help in such situations: 1. Patience is a virtue and Customer FIRST!.

source: ITIL Resources
published: 2009-02-22 03:21:47

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