The purpose of ITIL Service Strategy
Service providers have to remember that the success in a business comes from deep understanding of what the cutomers' expectations are and where to look for possible improvements in those needs. Customers love buying not products but satisfaction of parti
Key Concepts in Service Strategy
Publication for the Service Strategy defined various key ITIL concepts. All of them can be listed as four different "P"s of strategy.
Service Value and Service Provider Types
In the ITIL v3 publications, Service Utility is what the customer gets in terms of outcomes supported and/or constraints removed whereas Service Warranty defines how the service is delivered and its fitness for use, in terms of availability, capacity, con