The purpose of IT Infrastructure Library Service Design

Servide Design can be described as a one of five stages in the overall Service Lifecycle modules. It has close relationship with change and transition business processes. Its role within the business change process is quite simple and is defined in the itSMF (The IT Service Management Forum) in the following way:

"The design of appropriate and innovative IT services, including their architectures, processes, policies and documentation, to meet current and future agreed business requirements."

Such definistion has several implications to the goals and objectives of the Service Design. The main goals and objectives can be:

  1. prepare and deliver design for services to meet business outcomes that were previously agreed

  2. responsibility for design processes to support the overall service lifecycle

  3. to identify risks and manage them if possible. If not possible to notify appropriate groups about the risks

  4. produce and maintain documentation especially plans and design for processes, all standards used within the organization, policies, architectures and frameworks, operational documents to support all activities closely related to design of IT solutions

  5. to develop skills especially withing workforce and capability to support organization in IT areas

  6. to make sure IT service quality is on the approvpriate level by contribution the overall improvement in the IT service quality.

  7. to design secure and IT infrastructures (networks, datacenters, work environments etc.), software applications

  8. to prepare (design) methods and metrics for measurment purposes


Key Principles

Service Design begins when discussing business requirements with the people from business side. Following through meetings on which design aspects are discussed, ends with ready to implement service solutions dedicated to meed business needs and excpectations. It is very important to notice that all those business needs have to be properly documented in order to avoid desing mistakes at the finishing stages. Serive Design Package is a set of documentation, service solution that meets business requireements and is a starting point for Service Transition.

source: ITIL Resources
published: 2009-02-21 10:12:31

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